The OSS boss who wants to see the end of OSS

Rakuten's OSS head is all about simplifying and automating operational processes, using AI at the centre of things. Can he pull it off?

Rahul Atri is the head of OSS at Rakuten Symphony who says that in the future telcos won’t have OSS. He’s simplifying his portfolio into three action areas, and driving development to put AI at the centre of operations, rather than bolting in onto individual automations.

Does he know what he’s talking about? Well, he was one of the first employees into Rakuten Mobile, which deployed using the automated processes he’s talking about. And he has returned to Rakuten Symphony to clean up its OSS business and to drive AI adoption within Symphony customers with the newly-launched Rakuten AI.

At a time of AI hype, there are real customers and results too.

Rakuten AI

This demo, on the Rakuten booth, shows a Gen AI operations tool that is currently in Beta within Rakuten Mobile’s operations centre, being used in the live network by some of its engineers. Driving acceptance of this new way of working hasn’t always been easy, Atri says, but those that have used it have One site installer that adopted the automated process achieved much better results than another contractor who wasn’t convinced, and consequently the slower contractor changed their processes too. Within the NOC, it’s been a similar story, Atric claims, with engineers working on the service in Beta finding they are more productive and can spend their time working on more important tasks.

For more on Rakuten Symphony OSS and Rakuten AI, see this whitepaper from Appledore Research.


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