Infovista CEO Rick Hamilton tells TMN that the company’s launch of VistaOne is the “culmination of all of our products on our platform powered by VistAI”. The power of AI, he says, is that there is a path to solve operator network automation and customer experience problems in an interesting way.
“It is re-positioning us in terms of our core purpose,” Hamilton says. The company is seeing “pretty dramatic growth”, Hamilton says – not from selling AI, but from repositioning its solutions under the context of what AI can do.
Specifically, that means bringing together data from siloed operational areas in a democratised way to be more useful to its agentic framework. And as a result of its partnership with CSG, the company is bringing together customer experience contexts into network intelligence – driving more automation into networks through that democratised data, with customer context.
Hamilton talks about the impact of AI in the network operational space. The company has built about 90 agents, half of them in collaboration with operator partners. AI can also drive more insight into the customer space, using the power of AI to redefine customer segments and provide a different context to use on the network.
